Most guest questions cluster around two moments: arriving and leaving. Where do I park? How do I get in? What time do I need to leave, and what do I do with the keys?
Before arrival
- Directions and the best route in, especially for rural sites.
- Parking.
- Check-in time and what to do if arriving late.
- How to get in, sent privately to each guest.
On arrival
Once guests are in, give them a single place to find everything else: Wi-Fi, how things work, house rules and local recommendations. A tag or plate by the door that opens the guest guide works well.
Before departure
- Check-out time.
- What to do with keys or key cards.
- Bins, dishes and anything else you would like done.
- A link to leave a review, while the stay is fresh.
Keep private details private
Door codes and key safe numbers should go only to the guest staying, not on a page anyone could open. Keep public guide pages for general information.
How TAPP helps
A TAPP guest guide can hold check-out steps, house rules, Wi-Fi and review links. Guests open it with a tap or scan of a plate by the door, and you update it from your TAPP account. Run a glamping site or holiday park? See TAPP for glamping and holiday parks.