Property · Glamping
Example guest guide, captured from the TAPP app
TAPP for glamping and holiday parks
The office closed at five. The questions didn’t.
TAPP puts a live guest guide in every pod, cabin and lodge. Guests tap a small plate or tag with their phone and find the Wi-Fi, house rules, hot tub instructions and local recommendations, without knocking on your door or ringing your phone.
The problem
01
Where’s the Wi-Fi password?
The first question on arrival. Put it one tap from the door.
02
Your personal phone isn’t a reception desk.
Answer the common questions once, in the unit, so guests find them before they call.
03
Welcome folder, 2019 edition.
Printed folders go stale, get damp and go missing. Update one guide per unit instead of reprinting.
04
The instructions should be where the steam is.
Put hot tub and stove instructions on a plate on the nearest wall or door.
Example guest guide
One guide per unit
Give a unit its own guide when it needs one, so the hot tub instructions in the shepherd hut aren’t the ones for the lodge. Site rules and local tips can read the same on every guide.
Reviews while they’re still with you
Link to Google, TripAdvisor or your booking site reviews from the same page, so happy guests can say so before they leave.
Hardware for your units
Medium Plate 100mm for walls and doors. Medium Tag 40mm for bedside tables and counters.
Questions, answered.
Do guests need an app?
No. They tap or scan and the page opens in their phone’s browser.
Does it work without signal?
TAPP pages need an internet connection to open. If mobile signal is weak on your site, keep the Wi-Fi name and password on a card by the door as well, so guests can get online first and then open the guide.
Does TAPP replace my booking system?
No. TAPP works alongside the systems you already use. It puts the right information in the unit where guests need it, and can link to your booking page or website.
Can I change the guide during a stay?
Yes. Changes are live straight away.
How much does it cost?
It depends on how many Locations you run and the hardware you need. Tell us about your site and we’ll send a clear quote.