Anyone who has worked an event registration desk knows the questions: What is the Wi-Fi? Where is room two? When is lunch? Where is the cloakroom? Each one is quick, but together they keep the team busy all day.
List the questions you hear most
Ask your team after the last event. The list is usually short:
- Wi-Fi network and password.
- Room locations and a map.
- Timings for sessions, breaks and lunch.
- Cloakroom, toilets and accessibility.
- Where to find a speaker or sponsor.
Answer them before people ask
Put these answers on one page attendees can open from their badge, a sign at registration or a stand in the foyer. Lead with Wi-Fi and the agenda, as those are the questions people ask first.
Keep people for people
The aim is not to replace the registration team. It is to free them from routine questions so they can help with the things only a person can: lost badges, access needs and anything unexpected.
How TAPP helps
TAPP turns badges, lanyards and signage into touchpoints that open your event page with a tap or scan. You can include the agenda, Wi-Fi, venue information and more, and update it during the day.